An AI in cloud infrastructure can boost efficiency and security by creating a smart and intuitive IT ecosystem. Its plethora of features allows businesses to maximize the benefits of cloud computing for a better customer experience. With a recent emphasis on digital workplaces and remote employees, Artificial Intelligence (AI) is rapidly taking the lead in automating formerly manual procedures and opening up new deployment prospects. Regardless of your sector, it is important to be informed and up to date on technology innovations that may enhance your operations model. Cloud is one of the fundamental technologies upon which this new digital workplace is being constructed, assisting in the execution of a wide variety of digital initiatives in organizations of all sizes and sectors.

Deloitte considers the digital workplace to be the "natural evolution" of the workplace, and defines it as "all the technologies people use to get work done in today's workplace". That might be a simple definition, but the digital workplace already exists in most companies. The image below charts the direction of a simple intranet system employed by many companies to a fully digital workspace. Below we're going to discuss some of the must-haves to make your digital workspace even better than it already might be. Before you start thinking about anything to do with your digital workplace, you need to have a vision about exactly what you want to achieve.

Given that the pandemic is unlikely to abate anytime soon and availability of human workforce therefore seen stretched, companies may be forced to invest in automation faster, industry experts believe. On an immediate basis, businesses are likely to migrate to simpler solutions such as chatbots and backend processing automation solutions which are less capital intensive than large scale industrial automation. But in the long run, experts feel, more critical human functions are likely to go the way of machines and companies that provide these solutions are rapidly rolling out offerings. In a Forrester report, analyst Andrew Hewitt noted that "81% of global services decision makers say their firms are undergoing or investigating a digital transformation, and 35% of those are investing in workforce enablement technology to drive it." AI.Digital Workspace adds to the comprehensive ignio suite of offerings that leverages artificial intelligence and machine learning to address business needs, including operations management, workload management, ERP operations and cognitive procurement.

Your employees have a full spectrum of content and data sourced both within and external to the enterprise. And enterprise search technologies need to keep pace and stay robust. Join this VB Live event to learn how machine-learning and search can drive efficiency and Opex savings. The internet, Google, and Amazon aren't just useful consumer tools; they changed the game in terms of what kind of data users expect to have at their fingertips, and how quickly that data can be accessed. At home, the expectation is that any search will return the right results, even if you have to do some scrolling.

Your employees have a full spectrum of content and data sourced both within and external to the enterprise. And enterprise search technologies need to keep pace and stay robust. Join this VB Live event to learn how machine-learning and search can drive efficiency and Opex savings. The internet, Google, and Amazon aren't just useful consumer tools; they changed the game in terms of what kind of data users expect to have at their fingertips, and how quickly that data can be accessed. At home, the expectation is that any search will return the right results, even if you have to do some scrolling.

Analytics and Artificial Intelligence ensure that work is completed in the optimum way Operating performance is tracked in detail in real time. Automatically distributes work for completion according to parameters set by you – Like an aeroplane's autopilot navigation along a fight path Identifies patterns in workload, operational costs and user behaviour to highlight optimum performance, improvement opportunities and areas for review Automatically map your business processes as they have been performed One of the biggest challenges facing organisations today is the hype around "Straight Through Processing" (STP) Typically, many business processes do not provide a strong ROI when converting to STP Omniflow's Artificial Intelligence will identify processes and tasks where STP will provide maximum ROI and then automate only the steps where ROI is evident In partnership with Process Automation Group, P&N Bank recently implemented the Omnifow Digital Workspace which has transformed the approach and outputs of our Operations Team. With Omniflow, we have real-time visibility of the workload and have achieved significant member experience and productivity improvements. The system is easy to use and has gained team member support resulting in benefit realisation within days of implementation.

In today's digital world, work can arrive at your organisation in a multitude of ways – email, digital forms, web chat, phone calls, paper, face to face etc. It's increasingly difficult to meet customer expectations, reduce operating costs and simply keep control of your operation – The Omniflow Digital Workspace solves all of these issues and more Analytics and Artificial Intelligence ensure that work is completed in the optimum way Operating performance is tracked in detail in real time. Omniflow does not replace your existing systems. Omniflow is developed using the latest technologies and design principles to maximise interoperability. Automatically distributes work for completion according to parameters set by you – Like an aeroplane's autopilot navigation along a fight path Identifies patterns in workload, operational costs and user behaviour to highlight optimum performance, improvement opportunities and areas for review Automatically map your business processes as they have been performed One of the biggest challenges facing organisations today is the hype around "Straight Through Processing" (STP) Typically, many business processes do not provide a strong ROI when converting to STP Omniflow's Artificial Intelligence will identify processes and tasks where STP will provide maximum ROI and then automate only the steps where ROI is evident In partnership with Process Automation Group, P&N Bank recently implemented the Omnifow Digital Workspace which has transformed the approach and outputs of our Operations Team.